GENERAL TERMS AND CONDITIONS
Whilst Oracle Cabs (the Company) will make every effort to arrive punctually at your address and destination we can not be held responsible for late arrival or cancellation due to circumstances beyond our control. The Company will not be responsible for any impact that a delay might cause through missed connections, canceled functions, engagements, or further travel arrangements. The Company recommends that you are covered with adequate travel insurance.
In the unlikely event of a breakdown, the Company will endeavor to supply an alternative vehicle with a similar specification for your journey. If we are unable to supply a similar vehicle we will offer a full refund of the hire price or offer a lesser vehicle and a part refund. The Company will not be responsible for any impact of a vehicle breakdown.
No food or drink will be permitted in the vehicles unless prior consent has been given by the Company. UK law prohibits smoking in vehicles used by the public and the Company strictly prohibits the use of Tobacco Products, Vaping, and E-Cigarettes in all its vehicles.
Our Drivers/Chauffeurs will choose the route based on experience, knowledge of the local area, and use of satellite navigation, they will accept a route requested by the principal hirer, however, should this result in extra mileage or time being added to the journey a charge may be made.
Any alterations made to a booking on the day of the service or a request for additional time or location may incur an extra charge or may not be honored if it conflicts with another booking.
The principle hirer will be responsible for the conduct of all passengers during the service and we reserve the right to invoice or make a charge to the hirer for any losses or damage sustained to any part of the vehicle caused by any passenger or a third party incited to cause damage to any Company vehicle. A minimum charge of £100 will be applied to cover costs should fouling be caused by any passenger through food, drink, illness, wilful or careless damage including any soil-age or damage caused by any passengers luggage or on-board items.
Violence, foul language, intimidation, antagonism, or any form of anti-social behavior towards the Driver/Chauffeur or any member of the Company’s representatives will not be tolerated and will result in the immediate termination of the service and involvement of all necessary Authorities. The Company will always pursue prosecution for any acts of vandalism or malicious damage caused to any Company vehicle or Company property.
Our Driver’s/Chauffeur’s will check the vehicle for passengers belongings left in the vehicle after a service. However, the Company cannot be held responsible for any item damaged during the journey or lost after the service. It is up to the hirer to ensure they have all their belongings at the end of the service.
The company offers a policy of total discretion for all clients, our Driver’s/Chauffeur’s will not discuss who traveled with us, from or to where, or with whom unless authorized by the Hirer to do so. Personal or business information either seen or heard by any Company Driver/Chauffeur will be kept confidential.
PAYMENTS & INVOICING TERMS AND CONDITIONS
Payment terms are 30 days from the invoice date unless otherwise agreed in writing. A late payment fee will be considered for persistent late payment after every 30 days from the date the payment was due. Late payment fees will be valued at 10% of the total invoice value.
Cancellations must be made in writing to the Company. Late cancellations may incur a cancellation fee, the following cancellation fees serve as a guide only:
Less than 1 week(s) notice, 50% of the balance is due. Less than 48 hours’ notice, the entire balance will be due.
No connections will be charged at the full rate and waiting time may be incurred 15 minutes after the booked time of service.
Oracle Cabs reserve the right to add or amend our Terms and Conditions at any time.